Photo of dogTerms and Conditions

Payment in full is required at the time of booking. To ensure your place is booked it is better to pay online. However, if you check the “pay by cheque” option payment must arrive within 3 working days. If payment is not received the space will be made available online again. We will endeavour to call you before we do this, however, this cannot be guaranteed.

If it becomes necessary to cancel the course after you have booked and paid for it but before you have started it we require 5 working days notice for a refund to be made. Any refund made will be reduced by an administration fee of £15.00. If you start the course and then cancel or fail to turn up no refund will be made except in special circumstances. This situation will be considered case by case. We encourage all people considering booking to come along and view our class before booking onto it. This will enable you to be sure you can make the allocated time and that you like the way we run our classes. We do not allow any form of harsh handling and we use proven kind and effective techniques. Therefore, we do not accept check chains, pinch, prong, electric or compressed air collars, rattle cans, water sprays or any aversive devices. All you need to bring is a standard lead or training lead plus a collar that is as wide and comfortable as possible, a harness if required and a variety of training treats and toys.

You must not knowingly book an aggressive or highly reactive dog onto these courses (except the Aggressive Dogs course for which you will need to attend a behaviour consultation to be able to attend). If in doubt please make arrangement for us to assess your dog before booking onto a course. This can be done at the venue you are considering attending. If you have not asked us to assess your dog and then find that your dog is highly reactive, nervous or aggressive we may not refund your course payment. However, if we have assessed your dog and still find the dog is aggressive in the class we will offer an alternative solution such as one to one training or an outdoor class etc in order to meet your aims.

We use veterinary approved disinfectants to reduce risks of disease. We also supply surgical overshoes for puppy parties. We take every precaution to reduce risk of disease, however, we cannot be held accountable should a dog become poorly. This has not happened before, however, there is a very small risk with un-vaccinated puppies.  We would ask that you ensure you only bring healthy dogs/puppies to class. If you suspect your dog may be ill (diarrhoea/vomiting/off food) please do not bring him/her to class. 

Paws In Hand Dog Training and Behaviour instructors will make all reasonable endeavours to run courses in a safe and professional manner at all times and in accordance with veterinary advice (where applicable) and good practice. Paws In Hand Dog Training and Behaviour has public liability and general insurance suitable for a dog training club. Any physical activity can have risks, however remote. Participation in Paws In Hand Dog Training and Behaviour activities is entirely at the risk of the participant. Neither Paws In Hand Dog Training and Behaviour, nor its individual instructors or helpers, nor the owners or landlords of our training venues, accept any responsibilities, whatsoever, for any injuries or losses sustained which are not covered by Paws In Hand Dog Training and Behaviour insurance. Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.

A trained dog is a happy dog!

Paws in Hand can help hold your paws and hands right through from 8 weeks and beyond so that you can start teaching your puppy and learning how to socialise your new puppy and "Read dog" from the earliest stage.

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Dog behaviourist Services

Denise is a qualified and experienced full time dog behaviourist and trainer. She holds a B.Sc (Hons) in Applied Animal Behaviour and also an advanced diploma in companion animal behaviour and training, DipCABT (Coape).

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Useful dog information

Getting a dog or puppy is a huge decision and there is a lot to consider from how to choose your breeder, to how to decide which puppy will be most suitable for you all the way to being able to choose a dog sitter or groomer.

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Photo of aggressive dog

Aggressive dog solutions

Denise deals with any behaviour problem, especially aggression and anxiety. Many behaviour problems can be caused by medical conditions which is why she must work on vet referral.

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Aggressive dog solutions

Denise deals with any behaviour problem, especially aggression and anxiety. Many behaviour problems can be caused by medical conditions which is why she must work on vet referral.

Read more